Frequently Asked Questions
If you have questions about the theatre, we’ve got answers for you! If you can’t find the answer to your question, please feel free to e-mail us at firstname.lastname@example.org or give us a call at (717) 898-1900.
- Do you have a dress code?
While some guests may dress up for a special celebration at the Dutch Apple, we want you to be comfortable during your visit. Since we are located in a tourist destination, shorts are acceptable, however we ask that you wear a collared shirt - no tank tops; jackets not required!
- Do you have bar service?
Yes. We have a full service bar serving premium, call and well drinks, Lancaster County microbrews and our own specialty drinks created for every show. Our wine list includes a variety of vintages from New Zealand, Argentina, France and California.
- How do I figure out the gratuity?
Many people feel that since the Dutch Apple is a buffet style meal, that a gratuity is not necessary. However, your server and busperson do provide services such as delivering soup to your table for certain shows, clearing your tables, and serve beverages which are all included with your meal. A $3.00 per person gratuity is suggested. A traditional 15% gratuity should be added for any specialty drink that you purchased or for service above and beyond that you feel you have received. For our Thursday Evening Served Dinner experience, a $5.00 per person gratuity is suggested.
- Is photography or video taping allowed?
We encourage you to take pictures of your fun times at the Dutch Apple, and our staff is happy take pictures of your table for you! Share them with us on Facebook, Instagram (@TheDutchApple), Twitter (@DutchApple) and other social media platforms. We LOVE it! However, the photographing or videotaping of a show is prohibited by law without written permission from management. This includes cell phone photography and videos.
- Can I use my cell phone during the show?
Cell phones, pagers and any other digital equipment that makes noise should be turned completely off during the performance. Even a cell phone on vibrate or a glow while texting can be disruptive to your fellow patrons. Take a break, and enjoy the show!
- Do you offer donations for fundraisers?
Due to the demand for donations from our theatre, we offer a gift certificate to regional groups in the Lancaster, Harrisburg, York and Reading areas in order to enrich the communities we serve. So we can sponsor more fundraisers, we will offer one gift certificate per group. The organization should be a non-profit 501 (c)3 and fall under one of the categories: veterans, community service, education or health services. Donation requests must be received in writing at least one month prior to the event and on letterhead from the organization. The request must include the name and description of event, date of event, the benefiting organization and it's purpose, name of primary contact, and a return address. It may be sent by mail (510 Centerville Rd, Lancaster, PA 17601) or fax (717-898-1546) to the attention of Allison Hutchison, Public Relations Director.
- Are children welcome?
We suggest that children under the age of 3 not attend a mainstage production. Children's Theatre productions are available for children of all ages throughout the year. High chairs are not available for infants and car seats can not be placed on the floor at the tables, however a limited number of booster seats are available. While we do create a menu that children will like for a family show, there is no separate children’s menu available for mainstage shows.
- Are there meals with the Children's Theatre productions?
A kid-style meal is planned for each children's theatre production which features everyone's favorites. Some food options used in the past include smiley fries, chicken nuggets, hamburgers, fun fish shapes, salads and desserts. The menu changes with each show. We do not offer a special children's meal for mainstage productions.
- Where is parking?
Parking is on site and completely FREE!
- What if I have special dietary needs?
Our buffet features Heart-Smart items that meet the American Heart Association criteria and an extensive salad bar is available. Gluten free items are always available on our buffet as well (marked with GF on the buffet labels). There is always a fish entrée on the buffet as well. For those with extreme dietary needs, you may contact the Executive Chef, Gary Fern, at least two weeks prior to the performance that you are attending to advise us of your needs. We thank you for your cooperation.
- Are you wheelchair and handicap accessible?
There are no steps within the theatre itself. There is one small step up to the Show Only seating in the D and E level. There are five levels to the theatre that are completely ramped for easy wheelchair access. We also have host staff available to assist with buffet needs. Please let the box office know your special requirements when ordering tickets.
- What if I need hearing assistance?
We have infrared hearing devices available at no charge through our box office. They are linked directly into our sound system and can be used with a hearing aid as well. A driver's license or another form of identity is exchanged for the device until returned. We suggest that you wait until you are completely finished with your meal to pick up the hearing devices.
- Can I bring my own cake for a birthday or anniversary?
Although we have an extensive dessert table and offer specialty cakes for purchase, some people opt to bring a special cake for a celebrated milestone. No other outside food or beverage is allowed in the theatre.
- Where are the performers from?
The performers are selected from national auditions in New York City, at the Southeastern Theatre Conference (SETC), and from submissions across the country. These are performers who have studied performing for a living and many have graduated from such schools as New York University, American Academy of Dramatic Arts (AMDA), Temple School of Dance, Milliken University and more.
- Do I have to arrive right when dinner begins?
You do not. We provide ample time for you to enjoy either the buffet or our four course served dinner, however, some of our guests opt to come a little later. We recommend arriving no later than 12:15pm for a matinee and 6:15pm for an evening (5:45pm for Sunday Twilights).
- Do I need to have everyone in my party to go into the theatre?
You do not. If only part of your party has arrived, as long as you have tickets, you may be seated and let us know at the theatre entrance that you are waiting on some of your party. Their tickets can be held at the theatre entrance. We will keep a look out for them and escort them to your table when they arrive.