Tickets are non-refundable. Exchanges may be made for another performance or cancelled for Dutch Apple credit. Exchanges/cancellations must be made by 10 am the day of the performance and will incur a $3 per order fee. Groups and Subscribers – please refer to guidelines.
NOTE: Fee is not applicable on group reservations or season memberships. Fees cannot be refunded.
Pennsylvania weather is rarely predictable, so the goal at Dutch Apple is to ALWAYS have the show! If inclement weather is expected, our cancellation policy is listed below.
If the show goes on, but you decide to cancel:
We ask that you wait until the day of the show to see what happens with the weather. If you decide to cancel, call the box office at 717-898-1900 to reschedule your tickets. If you are unable to reschedule, the money paid towards the tickets will go onto your Dutch Apple account. Ticket money never expires and can be used towards any future purchase.
NOTE: Fees are incurred with either option.
If the show is cancelled:
As soon as Dutch Apple cancels a show due to weather, an email will be sent, informing you of the cancellation. We will also post cancellations on our website and social media accounts. All money paid towards tickets will be placed onto your Dutch Apple account for any future purchase, with no fees incurred. If you do not have an email on file, box office staff will call you to let you know of the show cancellation.